Returns Policy
Last updated: March 2025
At EMF Home Harmony UK, we strive to ensure you are fully satisfied with your purchase. This Returns Policy outlines your rights and our obligations under UK consumer law. Please read it carefully.
1. Your Legal Rights:
Under the UK Consumer Rights Act 2015, you are entitled to a refund, repair, or replacement if a product is faulty, not as described, or unfit for purpose. These rights are not affected by our returns policy.
2. Change of Mind ReturnsIf you wish to return an item due to a change of mind, we offer an exchange or refund, provided that:
The item is returned within 14 days of receipt.
The item is unused, undamaged, and in its original packaging.
The item is unopened, unused, and in a saleable condition.
You provide the original receipt or adequate proof of purchase.
The item is not a non-returnable product (see below).
Please note:
Postage and handling costs are non-refundable.
You are responsible for return shipping costs unless the item is faulty.
If these conditions are not met, EMF Home Harmony UK reserves the right to decline an exchange or refund.
3. Non-Returnable ProductsDue to hygiene reasons, certain items cannot be returned if you change your mind, including:
Personal Pendants
Harmonywear Pendants and Bracelets
Ener-Bands
Orgone Blankets
Ener-Soles
Ener-tooth brush
Items that have been worn, used, or removed from their packaging are non-refundable.
4. Exchanges:
We may offer an exchange or refund (excluding shipping costs) if the item:
Is in a saleable condition.
Is unworn or unused with the original packaging.
Is not on the non-returnable list.
The request is made within 14 days of purchase.
Items must be securely packaged to prevent damage during transit. You will be responsible for postage costs for exchanged items.
5. Damaged or Faulty ItemsIf your item is damaged in transit or faulty, we will offer a repair, replacement, or refund in line with your statutory rights. We will:
Cover return postage costs.
Send the replacement at our expense.
If damage is due to misuse or abnormal use, we cannot offer a refund or exchange.
6. Cancellation Policy:
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. To cancel, please contact us immediately. If the order has already been dispatched, you may need to return the goods at your own cost.
7. Refund Method:
Refunds will be issued to your original payment method.
Credit card refunds are processed through your card-issuing bank. Contact your bank for processing times.
For bank transfers, please provide your bank details. Allow 2 business days for processing.
8. Return Shipping Costs:
You are responsible for return shipping costs, unless the product is faulty.
EMF Home Harmony UK may charge a fee (up to the product value) if items are damaged in return transit due to insufficient packaging.
9. Proof of Purchase:
A valid receipt is required for returns. Acceptable forms include:
Original Tax Invoice.
Order Confirmation Email or Order Number.
10. How to Return Items:
Please return items to the following address:
EMF Home Harmony UK
98 Oldbury Court Rd,
Bristol,
BS162JQ
UK
11. Contact Us:
For return inquiries, please contact us:
Phone: 07810002044
Email: info@emfhomeharmony.co.uk
We are here to help with any questions or support you may need.
Privacy Policy
Last updated: March 2025
At EMF Home Harmony UK, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.emfhomeharmony.co.uk , or purchase products through our Shopify store. By accessing or using our Site, you agree to this Privacy Policy.
1. Information We Collect Personal Information:When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This may include:
Name
Email address
Billing and shipping address
Phone number
Payment information: (handled securely via Shopify Payments or other third-party payment processors):
Device InformationWe automatically collect certain information about your device when you visit the Site, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
Order Information:
When you make a purchase or attempt to make a purchase through the Site, we collect information from you, including your name, billing address, shipping address, payment information, email address, and phone number.
2. We use your information to:
Fulfil and manage your orders
Communicate with you
Screen orders for potential risk or fraud
Provide customer support
Improve and optimise our Site
Send you promotional information, if you have opted in
3. Sharing Your InformationWe may share your information with trusted third parties, including:
Shopify (our e-commerce platform)
Payment processors
Shipping partners
Marketing and analytics providers
Royal Mail: We share information with our courier, Royal Mail, through a secured platform to facilitate the delivery of your orders.
We only share your information with third parties as necessary and ensure they comply with data protection regulations.
4. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.
5. Your RightsIf you are a resident of the UK or the European Economic Area (EEA), you have the following rights regarding your personal data:
The right to access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
To exercise any of these rights, please contact us using the details below.
6. Data RetentionWe retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
7. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date at the top of this policy.
8. Contact UsFor more information about our privacy practices, or if you would like to make a complaint, please contact us by email at info@emfhomeharmony.co.uk or by mail using the details provided below:
EMF Home Harmony UK
98 Oldbury Court Rd, Bristol, BS162JQ
By using our Site, you acknowledge that you have read and understand this Privacy Policy.